Background

The Borough of Harrow currently historically had two Walk in Centre’s across the locality, open 7 days per week from 08:00-20:00 and the service offering includes access to a GP. The Centre’s are located at Alexandra Avenue Health and Social Care Centre in Rayners Lane and The WIC. It was identified from a project scoping exercise undertaken in 2014 by NHS England and a soft market testing exercise that a local service is required in the East of the borough where unscheduled care is under-provided and has a demonstrable gap in the provision of unscheduled walk in services. The project was undertaken as part of the Shaping a Healthier Future (SaHF) programme of strategic change across North West London CCGs.

Walk-In-Centre

Harrow Health CIC were pleased to be awarded to deliver a Walk in Centre Service based in East Kenton. It opened in November 2016, we see approximately 500 patients in a week. This service offers urgent access to GP, 7 days a week from 8am to 8pm. Please be aware the Walk in centre will have limited slots available. The last appointment will be 7:50PM depending on the wait time. Please scroll down to view the map and the location our Walk in centre, please keep in mind that without an appointment you will put on a waiting list. To find out the waiting times please call the Walk in centre in advance, the waiting time could change from the time the call is made to visiting the walk in centre.

Please note that if you arrive at the Belmont Walk in Centre and HHCIC are fully booked (with no appointments available) we will redirect you to the nearest emergency service or you will be advised to call 111 depending on the treatment required.

A walk in consultation service for the treatment of minor injuries, illnesses and conditions including:

  • Wounds, e.g. superficial cuts and bruises, minor burns and scalds, insect or animal bites, risk of tetanus, minor head injuries, but not routine dressings
  • Muscle and joint injury, e.g. strains and sprains, back pain, tendonitisHigh temperature
  • Headaches and dizzinessCoughs, colds, ‘flu-like’ symptoms and hay-fever
  • Ear, nose and throat infections, e.g. minor infections such as sore throats and ear aches
  • Eye care, e.g. conjunctivitis, styes, removal of superficial foreign bodies
  • Stomach ache, indigestion, constipation, vomiting and diarrhoeaDermatology and skin complaints, e.g. rashes, minor allergic reactions, scabies, head lice, sunburn
  • Genito-urinary problems, e.g. urinary infections, thrush and menstrual problems
  • Sexual health advice, including emergency contraception
  • Pregnancy testing and advice when it is an emergency or clinically indicated

Vision

Within Harrow the vision is to create an urgent and emergency care system (one system multiple facilities) that is capable of delivering equitable access to the right care, first time for patients through a networked model with services provided along robust pathways of care 24/7. Walk in Centres with GP access form an important access point on this network with key interdependencies with general practice, NHS 111, London Ambulance Service (LAS), Community Services, GP Out of Hours service (GP OOH) and hospital Emergency Centres.