Walk-in Centres

Belmont Walk-in Centre was opened in November 2016, since then we have seen approx. 20,000 walk-in patients every year. Our centre is open 7 days a week (including Bank Holidays) from 8 am to 8 pm. Our slot based appointments are offered on first come first serve basis to walk-in patients. Waiting times vary on a day to day basis. The last routine walk-in patient will be booked on at 7:50 pm however the list can occasionally close earlier due to high demand/emergencies.

If you want to have someone during your appointment then you can request a chaperone.

Our centre has wheel chair access throughout. Disabled parking is available within the car parking of the centre.

When walk-in centre is fully booked and have no appointment available to offer then our experienced reception staff will redirect you to either nearest emergency service or you will be advised to call NHS 111 depending on the situation.

You are advised to call NHS 111 when you’re in need of medical help but it is not a life-threatening emergency or urgent enough to call 999.

NHS 111 operates 24 hours a day, seven days a week, and 365 days per year and is free to use from a landline and a mobile.


When to Call NHS 111

  • You think you need to go to A&E or to another NHS urgent care service
  • Your GP surgery is closed and you need healthcare advice
  • You do not know who to call for medical help

NHS 111 also provides a confidential interpreter service in many other languages if required. For deaf people and those hard of hearing, a text phone service is available on 18001 111.

For further information you can visit www.nhs.uk/111


Call 999 for any life threatening emergencies.

There are Out of Hours (OOH) 10 pre-bookable appointments on weekdays and 12 on weekends. These pre-bookable appointments can only be booked by your GP practice if it is a Harrow GP practice. You are required to inform reception staff when you arrive at walk-in centre with a pre-booked appointment.

We have a team of experienced doctors that are committed to providing you the highest standard of care and treatment.

Our reception staff are here to help you with general enquiries such as appointment booking/cancellation.

We have a zero tolerance policy of violence against all Centre staff. We will immediately remove any patient from our list for violence or abuse against any Centre employee. Such behaviour will also be reported to the police.

What conditions do they treat?

Our walk-in centre offers treatment, information and advice for a range of minor illnesses. Anyone can use our walk-in services.

Some of the medical conditions or situations that our walk-in centre will not be able to help:

  • Any kind of wound dressing
  • Blood tests
  • X-rays or CT scans
  • Referrals for secondary care
  • Removing or placing stitches
  • Pregnancy procedures
  • Ultrasounds or MRI
  • Removing/placing any health equipment which has been placed on you by a GP or Hospital
  • Injections e.g. Flu jabs etc.
  • ECG or Echo
  • MED3 (Doctors Sick Certificate)

Please note you will be redirected to hospital or to your own GP for any of queries above by our walk-in centre staff.

Please be aware that some patients are called out of turn, depending on clinical need.

Patient Services

If you have a complaint, concern or compliment about the experience you’ve had at Belmont Walk-in Centre, or about staff then we want to know about it.

Initially you should try to speak to a member of the team caring for you. In many cases, it will be possible for them to sort out the problem straight away. Please contact us on 020 8866 4100 and ask to speak to the Team leader or Service manager. You can tell us about your concern or complaint in writing, in person, over the telephone or by email.

Email us with any complaints or suggestions: harhl.hhcicpatientservices@nhs.net

Alternatively by post:

Harrow Health CIC
Westbury House, 23-25 Bridge Street,
Pinner HA5 3HR

The Independent Complaints Advocacy Service (ICAS) can provide free impartial support when you are making a complaint. They can help to draft or write a letter, can arrange interpreting or can accompany you to a meeting. They may be contacted on 0845 120 3784 or email pohwericas@pohwericas.net

Alternatively if you consider that the complaint has not been resolved to your satisfaction you can contact the Parliamentary and Health Service Ombudsman on 0345 015 4033.

Belmont Walk-in Centre
516-Kenton Lane,
Harrow HA7 3LT

Tel: 020 8866 4100

Email: harhl.hhciceastwic@nhs.net

Please only use this email for non urgent queries as the emails are not checked regularly or on evenings and weekends.

When the centre is closed, please call NHS 111.

Out of Hours

You are advised to call NHS 111 when you’re in need of medical help but it is not a life-threatening emergency or urgent enough to call 999.

NHS 111 operates 24 hours a day, seven days a week, and 365 days per year and is free to use from a landline and a mobile.

Call 111 if:

  • You think you need to go to A&E or to another NHS urgent care service
  • Your GP surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help

Call 999 for life threatening emergencies such as:

  • Major accident or trauma
  • Loss of consciousness
  • Severe breathlessness
  • Severe chest pain
  • Severe bleeding

NHS 111 also provides a confidential interpreter service in many other languages if required. For deaf people and those hard of hearing, a text phone service is available on 18001 111.

For further information you can visit www.nhs.uk/111