Frequently Asked Questions

Pinn Medical Centre,
37 Love Lane,
Pinner
HA5 3EE

On the Harrow Health CIC letter template, you will find the appointment date, time and location in the centre body of the letter.

Please be mindful that the appointment will not be held at Harrow Health CIC, Westbury House.

You can get copies of your medical records, all requests for medical records have to be in writing with proof of address and ID is required. The process is to apply to HHCIC patient services – harhl.hhcicpatientservices@nhs.net and they will forward the necessary forms for completion. Once we receive your application with acceptable ID, please allow up to 21 days for a receipt.

Copies of medical records can also be obtained from your GP Practice. 

We have recently updated our phone system to include queue monitoring. If you are on the waiting on the line for a while, please be patient. We ensure to answer all patient queries as quickly as possible.

In order to get an appointment you will need a referral from your GP. The process behind this is, the GP sends the referral to Heros and Heros will distribute to the appropriate channel.

Heros (The Harrow Electronic Referral Optimisation Services) is a behind-the-scenes process for receiving and processing non-urgent referrals. The referral is then triaged by a specialist. Within 6 days your referral will be triaged and you will be contacted by Harrow Health CIC. The appointment can take up to 6 weeks to be processed.

You can click here to read the information online or if you are unable to find the answer you are looking for please call us on 020 8866 4100 and dial option 1.

Once you are seen at your appointment, the consultant makes the decision to whether you are required to come back for a follow up appointment. If the consultant decides that you do need a follow up appointment, the assigned coordinator at Harrow health CIC will contact you accordingly to book this follow up appointment.

If the consultant has not offered a follow up appointment for the first initial appointment attended and you want to be seen for another medical reason, please refer back to the GP to create a new referral.

If you wish to make a formal complaint about the service that you have received, you can make it in writing, addressed to our Complaints Manager. We will aim to acknowledge your complaint within 3 working days, and invite you to discuss the complaint and the plan the way forward.

Please note that you can now email us with any complaints or suggestions to: harhl.hhcicpatientservices@nhs.net

Alternatively by post –
Harrow Health, Westbury House,
23-25 Bridge St,
Pinner
HA5 3HR

The Harrow Health Board will review the written complaint along with a record of the steps taken by our administrative team to address the issue or rectify the problem.

If you have a comment or complaint about any other local health service, please contact your local CCG at BHH.complaints@nhs.net or 020 8966 1065 or 020 8966 1059.