Feedback & Complaints
Harrow Health CIC aspires to the highest standards of excellence and professionalism in the provision of high-quality care that is safe, effective and focused on patient outcomes and experience. The delivery of high-quality care is dependent on feedback: Harrow Health CIC welcome feedback from stakeholders, patients and staff and through this able to identify and drive areas for quality improvements.
Feedback and Complaints
We do try to provide you with the best service possible, but realise that on occasion you may feel this has not been achieved. So, if you have any problems relating to your care, these can be dealt with through our Complaints Manager, who would be only too happy to discuss the matter.
Submitting a Complaint to Harrow Health
If you wish to make a formal complaint about the service that you have received, you can make it in writing, addressed to our Complaints Manager. We will aim to acknowledge your complaint within 3 working days, and invite you to discuss the complaint and the plan the way forward.
Please note that you can now email us with any complaints or suggestions to: firstname.lastname@example.org
Alternatively by post – Harrow Health, Westbury House, 23-25 Bridge St, Pinner HA5 3HR
The Harrow Health Board will review the written complaint along with a record of the steps taken by our administrative team to address the issue or rectify the problem.
The Independent Complaints Advocacy Service (ICAS)
The Independent Complaints Advocacy Service (ICAS) can provide free impartial support when you are making a complaint. They can help to draft or write a letter, can arrange interpreting or can accompany you to a meeting. They may be contacted on 0845 120 3784 or email email@example.com
The Health Service Ombudsman
Alternatively if you consider that the complaint has not been resolved to your satisfaction you can contact the Parliamentary and Health Service Ombudsman on 0345 015 4033. Their website is www.ombudsman.org.uk.
Complaints about other local health services
If you have a comment or complaint about any other local health service, please contact your local CCG at BHH.firstname.lastname@example.org or 020 8966 1065 or 020 8966 1059.
Patient Satisfaction Surveys
We are keen to get your feedback and we hold regular patient satisfaction surveys in order to review all of our services and implement patient suggestions about how we can make any necessary improvements.